Shipping & Delivery

This is our current general shipping guide. Exact services, charges and delivery estimates are shown at checkout and may be updated as our delivery arrangements are finalised.

Processing and making time

Ready-to-ship pieces are normally prepared for dispatch after payment and order checks are complete. Made-to-order and personalised pieces need additional production time. The applicable estimate will be shown on the product page or confirmed with you before production begins.

Production time is separate from the carrier's delivery time. If one order contains products with different lead times, we may dispatch them together when the full order is ready unless we agree otherwise.

Delivery services and charges

Available delivery services, prices and estimated transit times are calculated for the delivery address and displayed at checkout. An estimate is not a guaranteed delivery date unless we expressly confirm a guaranteed service.

Dispatch and tracking

We will send a dispatch confirmation when your order leaves us. Tracking information will be included where the selected service supports tracking. Carrier scans can take time to appear after collection.

Delivery addresses

Please check the delivery address carefully before placing an order. Contact us promptly if a correction is needed. We cannot guarantee changes once production or dispatch has started, and additional delivery costs may apply if an order is returned because the address supplied was incomplete or incorrect.

Delays, loss or damage

Seasonal demand, severe weather, carrier disruption and customs checks can cause delays outside our reasonable control. If an order is significantly late, lost or arrives damaged, contact us with your order number and photographs where relevant so that we can investigate and provide the remedy required by law.

International delivery

We only ship to destinations offered at checkout. For international orders, the recipient may be responsible for import duties, taxes or handling charges imposed by the destination country unless checkout states otherwise. Customs processing can add to the delivery time.